INFORM offers a software solution for the optimum control of all processes relevant to ramp handling. Included are the monitoring of ramp handling, aircraft loading, baggage handling and baggage transport, aircraft movements, aircraft services and ground transportation. Due to excellent optimization methods both cost-effective processes and high customer satisfaction are achieved.


Aviation starts on the ground, thus making ramp handling such an important task. GroundStar covers all services that are incurred during the ground time of an aircraft and are required for successful aircraft handling. These services include timely and efficient

  • Turnaround Supervision
  • Aircraft Loading
  • Baggage Handling & Transportation
  • Aircraft Movements (Towing & Pushback)
  • Aircraft Services 
  • Ground Transportation.

By using GroundStar, ramp handling is optimized by a real-time scheduling system, geared towards the specific needs of each operation. Integration with existing airport and airline systems (FIS, AODB, SITA, etc.) as well as the consideration of all relevant factors such as airline, aircraft stand, load figures, planned tows and SLAs ensure the precise management of staff and equipment. The dispatchers are optimally supported by world-class optimization processes taking into account factors such as travel time, specific qualifications, teaming and fairness criteria. All information relevant for an orderly allocation of data is automatically and continuously updated and displayed to the employees on their tablets or smartphones. Employees record their work progress online and report any necessary changes or disturbances. In addition, time stamps of the corresponding prior activities can be recorded and forwarded to hub management systems.