IT Vendor Support During COVID Crisis

Our partners ICF Consulting are providing support services to IT Vendors during this challenging time. You can book a 30 minute or 1 hour complimentary consultation session with lead consultant Allan Bachan, at a time and date to suite you, to discuss more.

To book your session contact Allan at:, quote: ‘IT Vendor Support Advisory Session’ in the subject line. State whether you would like a 30 minute or 1 hour session and your preferred date and time. Allan will then get back to you to confirm and send you a Skype link to access the meeting.

The meeting can cover any of the issues listed here or your own bespoke topics:

Recommended Vendor Focus:

  • Proof of Concept (POC) and small modular approaches
  • Gain sharing payment plans – client pays with realized cost benefits
  • Prescriptive solution selling versus product selling – achieving business gains/outcomes versus just installing or activating software
  • Higher adoption and benefits realization – will require usage audits and recommendations

Some examples of specific workscopes ICF are assisting Vendors with at this time

  • Best practice business process templates (versus strictly product processes) by module / subject area
  • Customizable role focused training syllabi and guides
  • Configuration questionnaires and templates
  • Adoption audits
  • Solution packages support – for business objectives – e.g.
    • Recalibrating inventory control sub-system for less aircraft operations
    • Creating aircraft storage maintenance programs