Cologne, Germany, 18 November, 2025: Essex & Herts Air Ambulance Trust (EHAAT) has successfully implemented Web Manuals as part of a strategic shift towards operating under its own Air Operator Certificate (AOC).

As one of the UK’s leading Helicopter Emergency Medical Services (HEMS) providers, EHAAT is among a growing number of UK air ambulance charities choosing to manage aviation operations internally. Web Manuals is playing a key role in enabling the transition, supporting compliance with UK Civil Aviation Authority (CAA) and European Union Aviation Safety Agency (EASA) regulations through its unified digital document management system.

Ian Rose, HEMS AOC Management & Transition Adviser, EHAAT, says: “As a HEMS provider, we operate under a unique and demanding set of regulatory and operating conditions. Web Manuals is a superb tool for the creation and ongoing management of our manuals series, which are essential for achieving and maintaining our approvals with the UK CAA and ensuring compliance with both standard commercial and specialist aviation regulations.

“Moving to being an independent AOC gives us the autonomy to control operations, reduce costs and ensure every donation goes further. Web Manuals plays a central role in this transformation.”

EHAAT uses Web Manuals to manage and distribute all aviation documentation, including operational manuals, aircraft flight manuals and navigation system user guides. With around 15 readers – predominantly made up of pilots – the tool ensures vital flight information is accessible both in flight via Electronic Flight Bags (EFBs) and on the ground for training and reference.

EHAAT’s Chief Pilot, Andy Moorhouse, adds: “Digitalisation is crucial to our organisation. Our medical teams already use digital systems to streamline patient care. With Web Manuals, our pilots now have the same level of efficiency when accessing operational procedures – whether inflight or preparing for the next mission.”

Web Manuals is increasingly supporting UK-based HEMS providers transitioning to independent AOC operations, promising to save costs and improve safety oversight.

Tobias Nilsson, Sales Manager – EMEA, Web Manuals, says: “As air ambulance services across Europe face increasingly complex regulatory environments, the need for user-friendly digital tools is more important than ever. Our platform is designed to support operators of all sizes, from large airlines to niche, mission-critical services such as HEMS. We’re proud to support the future of compliant flight operations across the world.”

As of 7 November 2025, Web Manuals serves 126 helicopter customers globally, of which 57% are based in Europe. Within this, 55 are special mission or medical operators, with 60% of these headquartered in the region.

About Web Manuals 

Web Manuals specializes in developing digital document management solutions for the aviation industry. It is revolutionizing aviation manuals and regulatory compliance by making the digitization, authoring, and distribution of operational documentation easy and accessible to operators of all sizes. What used to be a laborious manual task is now made simple: the rapid authoring, reviewing, publishing, distribution, and control of an entire manuals library is now a seamless operation. This brings significant savings in time and administrative costs, while improving regulatory compliance and flight safety.

Web Manuals is rapidly expanding its global footprint. It has more than 750 customers and partners worldwide, and offices in New York, San Diego, Singapore, Sydney, and Malmö, Sweden.