MTR goes live with the BFly platform of 2MoRO solutions

    01 Jun 2011


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MTR is the programme management company responsible for the turboshaft engine MTR390-2C (Basic engine) and is jointly staffed by the partner companies.  The MTR390 family is the solely engine power unit in the Eurocopter Tiger application, which variants are currently ordered or in service by 4 customers in two continents.

The MTR office in Munich is the management centre of the programme, responsible for direction and coordination of all development, production and support activities for the MTR390 engine.

The Customer Services Department of MTR chose the BFly® platform so as to provide adequate and efficient tools to the resources performing in the field support.  Fifty users take advantage of Customer Support Management functionalities such as:

  • Management of contact reports,
  • Management of tasks,
  • Workflow management for Q&A ,
  • Management of personalised alerts

In two months, our consultants managed with success the migration from the former MTR solution towards BFly® platform. 2MoRO Solutions team provides also annual support for MTR Customer Service Department.