Intelligent Customer Care Lands UTC Aerospace Systems 15-Year Contract Extension With Singapore Airlines For A380 Maintenance

    06 Feb 2018


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Intelligent Customer Care Lands UTC Aerospace Systems 15-Year Contract Extension With Singapore Airlines For A380 Maintenance

  • The extended Comprehensive Accessory Repair and Exchange (C.A.R.E.) support program agreement is valued at nearly $200 million and extends company’s relationship with airline through 2032.

SINGAPORE AIR SHOW, Singapore, Feb. 6, 2018 /PRNewswire/ — UTC Aerospace Systems, a unit of United Technologies Corp. (NYSE: UTX), today announced a 15-year contract extension with Singapore Airlines to provide asset management and repair services for the airline’s fleet of 19 Airbus A380 aircraft. The extension is worth nearly $200 million over the life of the program.  The long-term maintenance agreement is part of UTC Aerospace Systems’ Comprehensive Accessory Repair and Exchange (C.A.R.E.) program, which the airline has been part of for the past decade.  The announcement builds on a more than 20-year relationship between UTC Aerospace Systems and Singapore Airlines. 


Singapore Airlines was an early adopter of UTC Aerospace Systems’ intelligent aircraft offerings including advanced data analytics and prognostic health management for its aircraft. With this adoption, UTC Aerospace Systems is increasing the number of intelligent fleets while enabling more efficient, predictive, and proactive service for customers’ wide-body platforms.  

“We are pleased that Singapore Airlines continues to see the value of our relationship and trusts UTC Aerospace Systems to help its aircraft become more intelligent to perform at optimal levels,” said Jim Patrick, Vice President of Commercial Aviation. “Singapore Airlines has been leveraging the C.A.R.E. offering for digital transformation initiatives using prognostics and data analytics and, helping to establish the program as a leading aftermarket service.”

As part of the C.A.R.E. program, UTC Aerospace Systems will provide inventory support and maintenance, repair and overhaul services for 19 A380 aircraft. Products supported under the agreement include actuation, and controls, air management system, cabin pressure control systems, emergency power systems, fire protection systems, lighting, evacuation slides, and sensors and integrated systems.  UTC Aerospace Systems has C.A.R.E. programs in place with Singapore Airlines to support multiple components on the airline’s Boeing 777, Boeing 787 and Airbus A350 fleets totaling more than 130 aircraft.