Ottawa-Based Airline Gains a Single System for Authoring and Compliance Management

Beloit, WI, USA – March 5, 2020 – Aviation software leader Comply365 is pleased to welcome Canadian North to its customer base with a multiyear contract that will transform the operational information flight crew members must access into “smart manuals” and improve the airline’s compliance management system. 

Comply365’s ProAuthor, an end-to-end operational content and compliance management system, will replace multiple disparate systems at the Ottawa, Canada-based airline while delivering more personalized and relevant content to their pilots, flight attendants, and maintenance technicians.

“We needed to establish consistency across our operational manuals, and we wanted a single system to manage and deliver our operational content as well as track end-user compliance,” Canadian North President & CEO Chris Avery said. “Comply365 is used widely across Canada and the United States, and the great feedback we’ve heard from other airlines helped solidify our choice in this trusted brand.”

Canadian North, which recently merged with First Air, provides passenger service across 25 destinations within the Northwest Territories, Nunavik and Nunavut, from its southern gateways of Ottawa, Montreal, and Edmonton. It is also the premier charter service provider and delivers essential goods across very remote areas of northern Canada.

Using ProAuthor, more than 400 employees in the Flight Operations, Inflight and Maintenance departments at Canadian North now will receive smart manuals on their tablets that reduce the data required to download updates, which was especially important because of the limited connectivity in the remote areas the airline serves.

“We warmly welcome Canadian North and look forward to providing them with a solution to boost their end-user compliance while replacing multiple systems to efficiently manage complex processes in a single documentation system that works across the airline,” Comply365 CEO Tom Samuel said. “Canadian North now has the power to deliver more personalized information to flight crews so they can safely and more efficiently travel to places that are essentially off the grid.”