Bringing Mobility and Big Data Business Intelligence to Parts & Service Support

    09 May 2013


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Service techs get mobility — Execs gain insight into aftermarket business operations.

Introducing InService® EPC Version 5.5. An electronic parts catalog with tablet compatibility and dashboard reporting — the most advanced electronic parts catalog software on the market.

Tablet compatibility expands the capabilities of service staff with an application expressly designed for mobility. It provides full functionality with touch screen navigation and the convenience of tablet. It is HTML5 and CSS3 compliant making it device and browser independent — service technicians can use whatever device they want, wherever online connection is available. It features built-in streaming pdf so users can view, search with highlight and display parts and service information without an outside pdf viewer as well as drawings of all formats.

Dashboard Reporting is a newly created executive management tool for Enigma InService EPC customers. It captures data trends of the their service and parts business and visually represents it in an easy-to-read chart format by highlighting pre-defined key performance indicators (KPIs).

“The Dashboard is an extremely important management tool,” says Jonathan Yaron, CEO of Enigma. “For the first time it uncovers user buying habits of spare parts as well as trends in the service and support of complex equipment. It is a real game changer for OEMs looking to improve customer/dealer support and increase aftermarket parts revenue.”

Dashboard Reporting brings Big Data business intelligence to our electronic parts catalog software. It gives management the tools to evaluate and optimize aftermarket service and parts processes — those recurring activities that drive the most profitable part of the business.

It is a real-time, data-driven competitive advantage that helps OEM executives capture more of the aftermarket parts market.

Get more details on Enigma’s InService EPC Version 5.5 release or request a demo to see it in action.

The Enigma Management Team