Air France Industries KLM Engineering and Maintenance Sign Enterprise Agreement That Expands Enigma Software

    28 Feb 2011


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Air France Industries KLM Engineering and Maintenance Sign Enterprise Agreement That Expands Enigma Software

System Will Help Maximize Safety, Reliability and Uptime

BURLINGTON, Mass.—February 28, 2011—Enigma Inc., the leading software company for improving equipment service and parts processes, today announced that Air France Industries KLM Engineering and Maintenance  (AFI KLM E&M) is upgrading and expanding their Enigma implementation to the Enigma 3C® InService MRO solution to improve maintenance in its aircraft maintenance, engine services and components shop divisions.

Since their merger in May 2004, Air France and KLM Royal Dutch Airlines have become the largest European airline group. Both airlines run their own operations from their respective hubs, Paris-Charles de Gaulle and Amsterdam-Schiphol. Air France and KLM carry more than 71 million passengers per year. They have a combined fleet of over 600 aircraft enabling them to fly 2,500 daily flights to 236 destinations worldwide.

The corporate-wide license agreement allows Air France and KLM Royal Dutch Airlines to use Enigma’s InService MRO and Revision Manager solutions to support publishing and management of all technical content.  Over the past seven years, AFI KLM E&M implemented a highly customized solution based on the Enigma 3C Platform that delivered aircraft maintenance data to all of its overhaul and line-maintenance mechanics.  AFI KLM E&M had also implemented Enigma’s InService Revision Manager to help compare and reconcile documentation changes from Boeing and Airbus, with changes made by AFI KLM E&M, which ensured fast, accurate maintenance and support.  As a result, AFIKLM E&M documented a 10% reduction in aircraft maintenance IT costs with Enigma 3C, and the company expects Enigma InService MRO and Revision Manager to provide additional savings.  As a long-term customer, AFI KLM E&M recognized the advantages of moving to the commercial off-the-shelf solution (COTS), Enigma InService MRO. Now, AFI KLM E&M will reap the benefits of simplified IT configuration and integration capabilities, and a streamlined workflow and user interface.

Enigma InService MRO provides a production environment that supports S1000D and ATA iSpec 2000/2200/2300 (and earlier) specifications as well as PDF, including effectivity filtering, for aircraft, engine and component manuals. It automates the creation and distribution of a product encyclopedia that simplifies the maintenance and support of complex equipment, as well as the deployment of illustrated parts catalogs that can be integrated with existing back office systems, such as ERP and maintenance planning, inventory and logistics, and scheduling systems. For AFI KLM E&M engineers, planners and technicians, the Enigma solutions will be the single source for all information related to airframe and engine maintenance, including OEM maintenance manuals and parts catalogs, maintenance supplements, service bulletins and schematics.

“We are committed to optimizing safety, reliability and uptime for our fleet, and for the past seven years Enigma technology has been a key component of our maintenance and engineering operations,” said Peter de Swert, Executive Vice President, KLM Engineering & Maintenance. “By significantly accelerating the implementation of tens of thousands of maintenance updates and revisions, Enigma’s InService MRO will provide another competitive advantage for our aircraft, components and engine services operations,” he added. 

“The Enigma InService MRO suite is designed to help companies like AFI KLM E&M keep their capital equipment running at peak efficiency. These unique solutions enable maintenance and engineering organizations to identify the correct parts and relevant service information, which is critical to maximize productivity and compliance,” said Jonathan Yaron, CEO of Enigma. “We are pleased that one of the world’s largest airlines is expanding their relationship with Enigma and is further investing in software solutions that help them service aircraft, engines and components more accurately and efficiently.”

Air France Industries and KLM Engineering & Maintenance, which joined forces following the Air France KLM merger, are world-leading multi-product MRO (Maintenance, Repair, Overhaul) providers with a joint workforce of over 14,000, offering comprehensive technical support for airlines, ranging from engineering and line maintenance to engine overhaul, as well as the management, repair and supply of aircraft components, structured around a powerful logistics network. Since the 2004 merger the group has set up a Joint Sales Organization. Development and Strategy, Sales and Marketing, Corporate Communications and Legal Affairs have been merged for enhanced efficiency through the quest for synergies. The joint organization has simplified customer relations and delivered greater transparency. Together they support more than 1,230 aircraft operated by 150 major international airlines. For more information visit