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Compliance – Stronger when tackled together
Author: Geoff Zuber, Director, HolocentricSubscribe
An integrated approach to compliance in the airline industry, expalins Geoff Zuber, Director of Holocentric, won’t be a drag on performance and can be a real business benefit
Managing safety is no small feat for an industry with such deep levels of complexity, on both the human and operational levels. Being able to define and execute Standard Operating Procedures (SOPs) in a manner compliant with regulations is business critical, but it can also drive efficiency. However, for that to be the case airlines must adopt an integrated approach whereby legislation and regulations are managed in the context of flight and Maintenance Repair and Overhaul (MRO) operations.
An integrated model-based approach to compliance
Achieving an integrated approach lies in having compliance, regulations and reporting systems as well as processes and procedures incorporated into a model-based Business Management System (BMS) for everything, including day-to-day operations. Compliance activities need to be implemented in the context of operations and also in a way that is agile enough to move with changes in regulation, business transformation or continuous improvement initiatives.
The solution is a comprehensive model of business operations which clarifies responsibilities and links all compliance obligations to the related operational processes and systems. From MRO and Electronic Flight Book (EFB) to catering procedures, SOPs should describe what process performers need to do and how to do it right. It should at the same time give compliance managers a line of sight from regulatory obligations to the individuals and process steps responsible for satisfying those obligations.
A BMS or operational framework using a model-based approach can effectively record the complexity of and airline’s or aircraft operator’s operations in a way that is flexible enough to deliver targeted actionable views as well as accurate standard operating procedures (SOPs). The breadth and depth of visibility that will be gained into their operations will give users the greater understanding and control necessary to run a modern airline with the intricacy it demands.
Effectively disseminating the company’s policies and standards across the organisation is part and parcel of an airline’s governance and compliance obligations. Any employee should be able to easily access a web portal or a similar application to only see the processes and relevant regulations that relate to them to help them understand what they are meant to do and why.
When built into an airline’s business management system, these capabilities will help management to drive efficiency and compliance while gaining a much broader understanding of the airline, helping them identify and close the gaps along the way.