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• New integrative reliability product for modern fleet management
• “Engineering Analytics Suite” developed in co-creation with partners and customers

AVIATAR, Lufthansa Technik’s independent platform for digital products and services, launches its new Reliability Solutions. Starting with the “Engineering Analytics Suite”, Reliability Solutions will consist of multiple applications that can be enhanced with feature extensions tailored to individual customer needs. The one-stop-shop product for all reliability needs enables its users to gain insights and identify highlights within the data, supports root-cause-analysis & authority reports, and tracks actions including their effectiveness. The customer-centric solution was developed in co-creation with partners and customers.

With the go-live of its first available application Engineering Analytics Suite within the new AVIATAR Reliability Solutions, customers can now create professional live data dashboards containing charts on fleet performance indicators. Collaboration between user groups like Technical Fleet Managers, Reliability Managers, Maintenance Control Center Experts and Trouble Shooters is enhanced by creating customized dashboards that can be easily adapted by adding alert and target levels, comments and changing the chart size as well as appearance. This is designed to enable dialog on performance indicators and empower users to collaborate and dive deeply into data when required.

The Engineering Analytics Suite combines data sources such as live aircraft data and information from M&E (maintenance & engineering) systems to enable holistic analysis and reporting on fleet reliability. It provides the data in a self-explanatory user interface and will use AI technology for natural language processing to improve manually entered data during flight operations.

More extensions for this application will be available this year, including reporting and case management.

Dr. Jan-Philipp Graesch, Product Lead Reliability Solutions at AVIATAR said: “Simply providing our customers with a Fleet Performance solution was not enough. Thus, we were looking for a centralized application that could integrate multiple available data sources and still provide a self-explanatory interface for performance monitoring as well as root cause research and analysis. Thanks to many workshops with our customers and our Lufthansa Technik engineers, who are part of our Digital Tech Ops Ecosystem, I am excited to see the Engineering Analytics Suite now live. It goes far beyond fleet performance, and in 2024 there will be more to come, enabling best-in-class data monitoring and alerting of repetitive defects.”

About AVIATAR
Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance to automated fulfilment solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in Tech Ops and beyond.

About Lufthansa Technik
The Lufthansa Technik Group is one of the leading providers of technical aircraft services in the world. Certified internationally as maintenance, production and design organization, the company employs more than 22,000 people in dozens of locations around the globe. Lufthansa Technik offers the full range of services for commercial, VIP and special mission aircraft. The portfolio includes maintenance, repair, overhaul and modification of airframes, engines, components and landing gears, as well as the manufacture of innovative cabin products and digital fleet support.

• Electronic Technical Logbook replaces paper processes and enables real-time communication
• Another milestone in the long-standing partnership between Eurowings and AVIATAR

Eurowings Technik is the first CAMO organization in the Lufthansa Group to complete the introduction of the AVIATAR Electronic Technical Logbook (eTLB) for the entire fleet of Eurowings’ flight operations. As a result, paper-based processes in the cockpit, such as the documentation of pre-flight checks and the recording of technical defects by the cockpit crew on forms, which had to be entered manually and therefore with a time delay into various systems, are now redundant. By connecting to AMOS, the maintenance and engineering software used by Eurowings Technik, the digital logbook solution enables communication between crew and maintenance in nearly real time and provides information on the technical condition of the respective aircraft.

Eurowings and AVIATAR can already look back on many years of successful partnership: As one of the first partners of the digital platform founded by Lufthansa Technik, Eurowings and AVIATAR are working together to further develop digital solutions and enable more stable and reliable flight operations. The value airline of the Lufthansa Group already uses a variety of AVIATAR solutions: Condition Monitoring for fleet monitoring, Predictive Health Analytics for predictive maintenance and the Engineering Analytics Suite for modern fleet management. The introduction of the eTLB now marks a further milestone in the collaboration.

Matthias Gruber, Vice President Technical Fleet Management Eurowings and Managing Director Eurowings Technik said: “The eTLB is a milestone in the digitalization of our processes in the cockpit and in maintenance. Not only does it enable us to make flight operations more efficient, but the replacement of paper processes also represents a decisive step towards greater sustainability. We look forward to continuing to work with the AVIATAR team to shape an innovative, efficient and sustainable future together.”

Frank Martens, Senior Director Sales AVIATAR and Digital Products at Lufthansa Technik, added: “To meet the expectations of our partners and customers as well as our own ambitious goals, here at AVIATAR we are constantly striving to develop the best digital solutions on the market together with our partners. We look forward to continuing to drive digital transformation in aviation together with Eurowings to maximize efficiency in technical operations.”

AVIATAR’s Technical Logbook offers prefilled text blocks and automated input masks that capture technical issues of the aircraft during flight and on ground. It therefore replaces time-consuming manual entries into paper books and improves data quality as well as transparency. The solution works with any hardware device (e.g. tablet, smartphone or desktop computer) and provides pilots with access to aircraft status anywhere and anytime. It also offers back-up processes in case of connectivity issues. Real-time data availability, directly connected with the M&E (maintenance and engineering) system, ensures maintenance on arrival and enables a seemless pilot-to-maintenance collaboration – leading to decreased turnaround times and costs. In addition, the standardized data structure helps airlines to gain insights into trend analytics.

About Eurowings:
Eurowings is the value airline of the Lufthansa Group and thus part of Europe’s largest airline group. With its clear positioning as Europe’s value carrier for leisure and business travellers, Eurowings clearly distinguishes itself from the ultra-low-cost carrier segment, allowing its customers to fly affordably and flexibly with numerous booking options and extras as well as customer-friendly services. With its value concept, the German airline is responding to the core needs of today’s air travellers: even greater flexibility, comfort and sustainability. Eurowings offers direct flights to around 150 destinations within Europe. With 13 international bases – including Mallorca as Europe’s number one vacation island – the Lufthansa subsidiary is one of the largest t leisure airlines in Europe. It currently has a fleet of around 100 aircraft and employs over 5,000 people.

About AVIATAR:
Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance to automated fulfilment solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in Tech Ops and beyond.

About Lufthansa Technik:
The Lufthansa Technik Group is one of the leading providers of technical aircraft services in the world. Certified internationally as maintenance, production and design organization, the company employs more than 23,000 people in dozens of locations around the globe. Lufthansa Technik offers the full range of services for commercial, VIP and special mission aircraft. The portfolio includes maintenance, repair, overhaul and modification of airframes, engines, components and landing gears, as well as the manufacture of innovative cabin products and digital fleet support.

• Electronic Technical Logbook (eTLB) replaces paper-based process of capturing technical issues
• It simplifies communication between cockpit crew and maintenance staff
• First UK CAA approval for Logbook to be initiated by TUI’s UK airline
• eTLB is already approved by EASA

TUI Airline, one of Europe’s leading leisure carriers, has selected the Technical Logbook of AVIATAR, Lufthansa Technik’s innovative digital platform, for its entire fleet of around 130 airplanes. TUI’s five airline operations from the United Kingdom (UK), Nordics, Belgium, the Netherlands and Germany are already using many AVIATAR solutions to manage their fleet. The electronic Technical Logbook (eTLB) now replaces the paper-based process of capturing technical issues on ground and in the air. Offering prefilled text blocks and automated input masks, it replaces time-consuming manual entries and thus improves data quality as well as transparency.

As a co-developing customer, TUI Airline is a strong partner of Lufthansa Technik’s Digital Tech Ops Ecosystem. TUI also use other solutions like AMOS and flydocs, all part of the Ecosystem, to optimize their Engineering & Maintenance (E&M) Organization. Together the partners are driving digitalization, innovation, optimization and sustainability of Tech Ops processes for airlines around the world. Combining software for Condition Monitoring, Data Analytics, Predictive Maintenance, Digital Records, Asset Solutions, Maintenance & Engineering is the strength of the Ecosystem. The Technical Logbook will allow the TUI Airline now to use the new seamless digital pilot-to-maintenance collaboration with interfaces to all three partners in the Digital Tech Ops Ecosystem.

“The efficient teamwork with AVIATAR and the Digital Tech Ops Ecosystem is key in our team’s mission to deliver tailored, reliable, high quality and cost-effective services for TUI Airline. Delivering a high fleet reliability and availability as well as paperless maintenance operations is our objective while ensuring safety and compliance at the same time,” said Niklas Kropp, Head of Business Development & Fleet Performance, TUI Airline. “Introducing the AVIATAR Technical Logbook together with our Flight and Cabin Operations while seeking approval across five European national aviation authorities will be another unique milestone in the partnership with AVIATAR. With the eTLB in operations at many other airlines, approvals from EASA and other authorities, I am looking forward to the same type of hands-on cooperation between AVIATAR and our engineering, maintenance and flight operations teams like we experienced before.” The first UK CAA approval for the Logbook will be initiated by TUI’s UK airline.

“TUI Airline’s pace of digitalization is amazing, and our teams are looking forward to further strengthen the close cooperation, which is beneficial for all partners,” said Frank Martens, Head of Sales & Key Account Digital Fleet Services at Lufthansa Technik. “It is great to have a customer like TUI Airline with a team of very professional and international engineers, technicians and maintenance experts, who are motivated, highly skilled, feel engaged and enjoy being part of TUI. We look forward to co-creation in our Digital Tech Ops Ecosystem as well as a very lean, agile and effective project set-up for the onboarding of the eTLB.”

About TUI Group
The TUI Group is one of the world’s leading tourism groups and operates worldwide. The Group is headquartered in Germany. TUI Group offers its 19 million customers integrated services from a single source and forms the entire tourism value chain under one roof. The Group owns over 400 hotels and resorts with premium brands such as RIU, TUI Blue and Robinson and 17 cruise ships, ranging from the MS Europa and MS Europa 2 in the luxury class and expedition ships in the HANSEATIC class to the Mein Schiff fleet of TUI Cruises and cruise ships operated by Marella Cruises in the UK. The Group also includes Europe’s leading tour operator brands and online marketing platforms, for example for hotel-only or flight-only offers, five airlines with more than 130 modern medium- and long-haul aircraft and around 1,200 travel agencies. In addition to expanding its core business with hotels and cruises via successful
joint ventures and activities in vacation destinations, TUI is increasingly focusing on the expansion of digital platforms. The Group is transforming itself into a global tourism platform company.

About Lufthansa Technik
The Lufthansa Technik Group is one of the leading providers of technical aircraft services in the world. Certified internationally as maintenance, production and design organization, the company employs more than 23,000 people in dozens of locations around the globe. Lufthansa Technik offers the full range of services for commercial, VIP and special mission aircraft. The portfolio includes maintenance, repair, overhaul and modification of airframes, engines, components and landing gears, as well as the manufacture of innovative cabin products and digital fleet support.

• First customer in the APAC region to benefit from the seamless interface and reduced manual effort
• Full authority approval obtained
• Technical Logbook is a digital application on Lufthansa Technik’s innovative platform AVIATAR

VietJet Air, one of the largest and fastest growing airlines in Vietnam, introduces AVIATAR’s electronic Technical Logbook (eTLB) into its technical operations for its growing fleet serving both domestic and international destinations across the Asia-Pacific (APAC) region. The operator has obtained the CAAV (Civil Aviation Authority of Vietnam) approval for the use of the eTLB on their fleet of Airbus A320/A321 and A330 aircraft. VietJetAir is the first airline in the APAC region introducing the eTLB. The rollout has been satisfactory, with the airline benefitting from AVIATAR’s digital solution for its cockpit and maintenance crews allowing a reduction in manual efforts through a seamless and intuitive interface.

Mr Le Anh Huy, Head of MOC at VietJet Air, said: “At VietJet, we are always striving to reach new technological heights, improve the quality of our flights and increase the reliability and efficiency of our operations. With the implementation of AVIATAR’s Technical Logbook, we are replacing the manual and paper-based process of capturing technical issues in-flight and on the ground. Based on the close cooperation with the AVIATAR team, we are convinced that the solution will not only improve communication between our crews and Tech Ops but also increase our overall maintenance efficiency. The application of the digital logbook also allows us to reduce our environmental footprint.”

Frank Martens, Senior Director Sales and Customer Development of Digital Fleet Services at Lufthansa Technik, added: “This is an important milestone for us as VietJet Air is our first eTLB customer in the APAC region and thus a further proof of the added value that our digital solutions bring to our customers. I would like to thank VietJet Air for their great trust in our services and look forward to continuing our trustful cooperation. Special thanks go to our AVIATAR team for their passion and flexibility, always putting our customers’ needs first and developing our products accordingly.”

AVIATAR’s electronic Technical Logbook offers pre-filled text blocks and automated input masks that capture technical issues of the aircraft during flight and on ground. It therefore replaces time-consuming manual entries into paper books and improves data quality as well as transparency. The solution works with any hardware device (e.g. tablet, smartphone, or desktop computer) and provides pilots with access to aircraft status anywhere and anytime. It also offers backup processes in case of connectivity issues. Realtime data availability, directly connected to the M&E (maintenance and engineering) system, ensures maintenance on arrival and enables a seamless pilot-to-maintenance collaboration, leading to decreased turnaround times and costs. In addition, the standardized data structure helps airlines to gain insights into trend analytics.

About VietJet:
The new-age carrier Vietjet has not only revolutionized the aviation industry in Vietnam but also been a pioneering airline across the region and around the world. With a focus on cost management ability, effective operations, and performance, applying the latest technology to all activities and leading the trend, Vietjet offers flying opportunities with cost-saving and flexible fares as well as diversified services to meet customers’ demands.

Vietjet is a fully-fledged member of International Air Transport Association (IATA) with the IATA Operational Safety Audit (IOSA) certificate. As Vietnam’s largest private carrier, the airline has been awarded the highest ranking for safety with 7 stars by the world’s only safety and product rating website airlineratings.com and listed as one of the world’s 50 best airlines for healthy financing and operations by Airfinance Journal in many consecutive years. The airline has also been named as Best Low-Cost Carrier by renowned organizations such as Skytrax, CAPA, Airline Ratings, and many others.

About AVIATAR:
Launched in 2017, AVIATAR is the independent platform for digital products and services developed by Lufthansa Technik. The platform offers its users digital products ranging from predictive maintenance to automated fulfilment solutions. AVIATAR combines fleet management solutions, data science and engineering expertise to provide a comprehensive range of integrated digital services and products for airlines, MRO companies, OEMs and lessors that seamlessly integrate with physical fulfilment in Tech Ops and beyond.

About Lufthansa Technik:
The Lufthansa Technik Group is one of the leading providers of technical aircraft services in the world. Certified internationally as maintenance, production and design organization, the company employs more than 23,000 people in dozens of locations around the globe. Lufthansa Technik offers the full range of services for commercial, VIP and special mission aircraft. The portfolio includes maintenance, repair, overhaul and modification of airframes, engines, components and landing gears, as well as the manufacture of innovative cabin products and digital fleet support.

In January 2024, airBaltic partnered with Beams to leverage artificial intelligence and enhance safety risk management. As one of the first airlines globally to adopt AI in this critical area, airBaltic’s collaboration with Beams marks a significant advancement in how safety data is processed and analyzed within the airline industry.

After integrating Beams AI into its safety risk management processes six months ago, airBaltic’s safety teams have observed a notable improvement in hazard detection accuracy and processing speed. Beams AI detects low-risk reports with over 99% accuracy, saving the team a vast amount of processing time.

Traditional automation in safety risk management often falls short in providing the nuanced analysis needed for effective risk mitigation in aviation. Beams AI, trained specifically in aviation risk analysis and enriched with airBaltic’s historical data, can now swiftly process and analyze over 30,000 safety reports to identify hazards.

The profound impact of AI on hazard detection has led airBaltic to extend its collaboration with Beams, supporting the development of new AI products aimed at further enhancing risk management. A key initiative involves training Beams’ machine learning models with airBaltic’s extensive historical data to automatically generate organization-wide hazard trends, further strengthening the airline’s proactive safety measures.

“Beams AI enables airbaltic to detect potential hazards in near real-time, allowing our operation to respond swiftly and effectively, ensuring the safety and efficiency of our flights,” says Pauls Cālītis, Chief Operations Officer and Board Member at airBaltic. “We’re proud to lead the industry in using advanced risk management technologies.”

airBaltic is committed to maintaining the highest safety standards in the industry and believes that embracing advanced AI technologies is essential to achieving this goal.

Roland Berger and CrossConsense GmbH & Co. KG (CrossConsense) are proud to announce the successful completion of a complex data migration project for TAP Air Portugal (TAP), marking a significant milestone in aviation IT modernization. Over a span of just 16 months, the migration involved transitioning TAP’s entire data repository from its legacy MRO backend system to AMOS, the renowned maintenance and engineering software developed by Swiss AviationSoftware. The project was officially kicked off on June 1, 2023, and achieved its Go-Live milestone on September 30, 2024—a remarkable achievement for a project of this scale and complexity.

The success of the initiative reflects the seamless collaboration between TAP Air Portugal, Roland Berger, and CrossConsense, combining strategic oversight with technical expertise to ensure on-time delivery and data quality excellence.

Roland Berger’s Contribution

Roland Berger served as a strategic partner in orchestrating and executing the complex data migration initiative, delivering value through:

• Leading the joint TAP-CC-RB Project Management Office with end-to-end delivery responsibility
• Implementing robust governance frameworks for efficient decision-making and risk management
• Managing project timelines and ensuring alignment between data migration and implementation streams

CrossConsense’s Contribution:
The technical execution, not only of the data migration itself but also of other activities related to data migration, was managed by CrossConsense, leveraging its deep knowledge of aviation IT systems. CrossConsense’s tasks included:

• Establishing the data migration strategy and ensuring accurate data conversion within the defined scope.
• Conducting thorough data cleanup to maintain consistency, accuracy, and quality.
• Preparing and migrating data, alongside supporting End-to-End automated testing and rectifying any issues.
• Conducting comprehensive User Acceptance Testing to ensure the system meets all business requirements and user expectations.
• Setting up and configuring interfaces to ensure seamless integration with existing systems and workflows.

Achieving such a complex migration within a tight timeline underscores the power of effective partnership and coordination. Both Roland Berger and CrossConsense would like to thank TAP Air Portugal for their trust and cooperation throughout the project.

About TAP Air Portugal: TAP is Portugal’ s leading airline and is a member of Star Alliance since 2005. Flying since 1945, TAP Air Portugal has its hub in Lisbon, a privileged access platform in Europe, at the crossroads with Africa, North, Central, and South America.

TAP Air Portugal is the world’s leading airline between Europe and Brazil. TAP offers more than 1,070 weekly flights to 80 cities in 32 countries through its network of destinations, which includes 5 airports in Portugal, 10 in North America, 14 in Central and South America, 13 in Africa and 38 in Europe (in addition to Portugal).

TAP has made a clear commitment to modernizing its fleet and offering the best product in the sector to its customers. The Portuguese airline operates one of the youngest fleets in the world, with all of Airbus’ next generation NEO aircraft: A320neo, A321neo, A321LR, and A330neo, with superior efficiency and reduced emission levels. TAP also operates 19 Embraer aircraft in its regional fleet (TAP Express).

TAP is ranked by Airline Ratings to be one of the 25 safest airlines in the world.

TAP Air Portugal has been recognized and awarded as Europe’s Leading Airline to Africa, as well as Europe’s Leading Airline to South America by the World Travel Awards in 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022, 2023 and 2024.

About Roland Berger: Roland Berger is one of the world’s leading strategy consultancies with a wide-ranging service portfolio for all relevant industries and business functions. Founded in 1967, Roland Berger is headquartered in Munich. Renowned for its expertise in transformation, innovation across all industries and performance improvement, the consultancy has set itself the goal of embedding sustainability in all its projects. Roland Berger revenues stood at more than 1 billion euros in 2023.

About CrossConsense: Founded in 2002, Frankfurt Germany-based CrossConsense offers its customers in the commercial aviation industry, highly skilled services, designed to buttress their productivity and uptime performance, based on sound knowledge in the areas of maintenance, engineering and logistical support. CrossConsense maintains a staff of 20 dedicated, experienced, and motivated team workers. CrossConsense’s portfolio stretches from AMOS Support, BI-Management, Data Migration and Hosting to the products Aircraft Fleet View, ACSIS (tool for predictive maintenance), AviationDW (tool that supports airlines to get an overview over all KPIs the airline is interested in) and the Approval App. As a wholly owned subsidiary of Canadian’s FLYHT Aerospace Solutions Ltd., CrossConsense also offers solutions for Fuel Management, Turn Process Management and other software applications as well as AFIRS hardware that collects data during flight. CrossConsense is dedicated to helping airlines to achieve their goals through the application of innovative technology solutions.

For more information, visit https://www.crossconsense.com/

Evoke Systems Ltd and Mission Decisions Ltd are pleased to announce the start of an exciting partnership that will see both companies working closely together to implement AI based solutions that will enhance EFOS, adding even further value across the full product range.

At the 2024 European Airline Training Symposium held in Cascais, Evoke Systems Ltd and Mission Decisions Ltd had neighbouring stands, where lots of discussions took place over the two days of the event. This provided both companies the perfect opportunity to get to know each other, discuss collective products and expertise, and most importantly of all, start to identify areas that could present valuable opportunities to collaborate.

Speaking about the partnership, Evoke CEO Dr Craig Howard said: “EFOS products provide vital insights that help drive decision-making, shaping future direction across numerous business areas. Working closely with our customers to generate such powerful data ensures we are able to react quickly when looking at emerging technologies and evolving requirements, through solutions that enhance the overall experience, extending our capabilities in the process.

“Mission Decisions Ltd have a wealth of expertise in the AI field and are a trusted provider in both defence and civilian sectors where data protection and information security are paramount. Although it’s early days in our partnership, we are moving at pace having already identified a number of options..

“It’s rare to find other companies that share the same values as Evoke, but in Mission Decisions Ltd, we have found a partner we are excited to work closely with on a number of AI based opportunities across our EFOS products, not just EFOS Training.

“AI is a powerful enabler in a solution like EFOS but only when a clearly defined business need has been identified. Introducing this to our products will add value in multiple ways as we work to achieve our goal of making the vital information captured within even more accessible and applicable than ever for our EFOS communities.”

Mission Decisions CEO, Colin Hillier said “In line with our objective to deliver mission critical AI to the commercial airline industry, we are really proud to be able to partner with Evoke Systems – who bring leading aviation expertise to the table. Our respective teams have very aligned views on the measured and appropriate deployment of these powerful tools within the growing EFOS ecosystem. We are delighted to be working toward such an exciting future together.”

Mission Decisions is a British data intelligence company deploying mission critical AI and Analytics solutions to organisations that handle sensitive data.