Aircraft IT Logo

Skip Navigation Links
December 2018 November 2018 October 2018 September 2018 August 2018 July 2018 June 2018 May 2018 April 2018 March 2018 February 2018 January 2018 December 2017 November 2017 October 2017 September 2017 August 2017 July 2017 June 2017 May 2017 April 2017 March 2017 February 2017 January 2017 December 2016 November 2016 October 2016 September 2016 August 2016 July 2016 June 2016 May 2016 April 2016 March 2016 February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 August 2010

Saudia and SITAONAIR deliver unique inflight Wi-Fi Pax Ex with Internet ONAIR

20/09/2017

SITAONAIR
Connect with Aircraft IT
Sign up to the Aircraft IT twitter feed for all the aviation industry's latest IT related news
Click here to learn about free Membership to Aircraft IT




Saudia and SITAONAIR deliver unique inflight Wi-Fi Pax Ex with Internet ONAIR

Wednesday 20 September 2017 – Saudia and SITAONAIR are taking the inflight Wi-Fi experience for passengers to new heights by activating fresh functionalities for personalizing the onboard digital journey.

SITAONAIR has deployed its enhanced Internet ONAIR – an inflight Wi-Fi hub providing seamless inflight internet connectivity to airline passengers – aboard 76 Saudia aircraft flying to 34 destinations worldwide. It features a new, ‘world-first’ e-ticket solution, designed by SITAONAIR and Saudia, giving First and Business Class passengers access to free inflight Wi-Fi, simply by entering their e-ticket code into the portal.

Thanks to SITAONAIR’s expert integration of its Internet ONAIR service within Saudia’s customer relationship management (CRM) systems, the airline has been given full control and flexibility over creating special inflight connectivity offers for certain passenger demographics, such as frequent fliers, and for specific routes. It also means no codes need to be handled by Saudia or sent to passengers to receive their inflight Wi-Fi treat.

Saudia’s enhanced Internet ONAIR passenger experience also benefits from:
  • An augmented ‘look and feel’ for mobile users, with over 90% of all Wi-Fi sessions used on mobile devices
  • A new, ergonomic website design, with improved navigation and user interface
  • Faster speeds for registering, validating credit cards and starting Wi-Fi sessions
  • A powerful in-built ad server tool that harmonizes various advertising formats without spoiling the passenger experience.
As part of their commitment to continue providing a world-class passenger experience and pushing the boundaries of innovation, Saudia has also introduced the ability for passengers travelling on their IFC-enabled fleet to purchase Wi-Fi sessions during the initial booking phase through their passenger service system (PSS). SITAONAIR has worked in partnership with the airline and Amadeus on an Application Programming Interface (API) integration project to give passengers greater control over their inflight connectivity experience.

Director General Of Saudia, Engr. Saleh Al Jasser, says: “As an airline we recognize our passengers’ desire for seamless connectivity that speaks to them as an individual – it is at the core of our digital transformation vision. SITAONAIR’s flexible approach and digital harmonization mastery has enabled us to offer a more bespoke, enhanced Internet ONAIR experience, in full support of our innovative IFC strategy. This total enhancement has enabled us to reconfigure our Wi-Fi price plans for all our passengers, enabling us to offer the service for a lower cost.”

Dominique El Bez, VP of Strategy, SITAONAIR, says: “It has been a privilege to work with our customer Saudia to support their evolving connected aircraft reality and passenger experience goals. Our latest Internet ONAIR enhancements are delivering a next-level IFC experience for passengers through greater personalization and flexibility of service to both airlines and their passengers. Every SITAONAIR Internet ONAIR-activated airline can now benefit from our more ergonomic, mobile-friendly design and augmented user experience, and take that next step to achieving the brand-defining, individualized IFC experience passengers value.”

Internet ONAIR’s new integrated capabilities tap directly into demand from airline passengers for greater personalization in their onboard digital experience, as highlighted by SITA’s 2017 Passenger IT Trends Survey.

To discover SITAONAIR’s complete connected aircraft portfolio, and enquire about our solutions, speak to your local SITAONAIR contact or explore www.sitaonair.aero