Aircraft IT Logo

Skip Navigation LinksHome::Operations::News::Lufthansa Systems and JR Technologies certified by IATA as providers for ONE Order
July 2019 June 2019 May 2019 April 2019 March 2019 February 2019 January 2019 December 2018 November 2018 October 2018 September 2018 August 2018 July 2018 June 2018 May 2018 April 2018 March 2018 February 2018 January 2018 December 2017 November 2017 October 2017 September 2017 August 2017 July 2017 June 2017 May 2017 April 2017 March 2017 February 2017 January 2017 December 2016 November 2016 October 2016 September 2016 August 2016 July 2016 June 2016 May 2016 April 2016 March 2016 February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 November 2010 August 2010

Lufthansa Systems and JR Technologies certified by IATA as providers for ONE Order

05/06/2019

Lufthansa Systems
Connect with Aircraft IT
Sign up to the Aircraft IT twitter feed for all the aviation industry's latest IT related news
Click here to learn about free Membership to Aircraft IT




Lufthansa Systems and JR Technologies certified by IATA as providers for ONE Order
Successful pilot project with Lufthansa proves expertise in IATA ONE Order
(Copyright: Jens Görlich, Mo CGI): In a joint project, Lufthansa Systems and JR Technologies helped Lufthansa become the first airline worldwide to be ONE Order certified.
(Copyright: Jens Görlich, Mo CGI): In a joint project, Lufthansa Systems and JR Technologies helped Lufthansa become the first airline worldwide to be ONE Order certified.

Raunheim, 5 June 2019 – Lufthansa Systems recently received the IATA certification for ONE Order in the area of Accounting Providers and is therefore ONE Order capable. JR Technologies is the first vendor to achieve the highest ONE Order certification level in both Accounting Capability by partnering with Lufthansa Systems and in Delivery Capability Service through its DCS partners. Both airline IT specialists offer their expertise to airlines around the globe.

In a joint project, Lufthansa Systems and JR Technologies helped Lufthansa become the first airline worldwide to be ONE Order certified. One of the project objectives was to establish an end-to-end process for product offers, delivery and accounting based solely on the IATA standards New Distribution Capability (NDC) and ONE Order standards. In this pilot project, Lufthansa provided exclusive offers, including third-party ancillaries, to a dedicated target group on scheduled flights. These offers were priced by Lufthansa Systems’ Dynamic Pricing engine and processed through the JR Technologies Offer and Order Management System. Both flights and ancillaries were reported to Lufthansa Systems’ SIRAX® revenue accounting solution using the ONE Order messaging standard.

“We thank Lufthansa Systems and JR Technologies for their support in this pilot project and are very pleased to have become the first airline in the world to obtain the ONE Order certification from IATA,” says Christian Popp, the Lufthansa Group’s Head of Distribution and Revenue Management Strategy & Business Intelligence. “With the new ONE Order standard, we can even better address our customers’ needs, tap new potential, and create added value together with our system partners within the travel market.”

The ONE Order concept is designed to achieve a customer-oriented architecture with an efficient billing process and real-time synchronization of relevant information between all parties, including airline merchandizing delivery. ONE Order also facilitates universal, centralized access to a customer’s journey information, using a common data dictionary. This customer information, in turn, has a single identifier known as the order ID, which facilitates service delivery not only for the customer but also for the service providers, such as travel agents, interline partners, airports’ ground handling agents, catering companies, and third-party resellers. The new IATA standard NDC and ONE Order modernizes the system communication between airlines and travel service providers based on an XML messaging standard.

“ONE Order puts travelers at the center of the travel services value chain rather than viewing them as actors in a sequence of events. This fundamentally changes the way systems need to manage the information related to the customer’s journey,” says George Khairallah, CEO of JR Technologies. “JR Technologies and Lufthansa Systems have shown that airline retailing is a reality and that ONE Order simplifies an airline’s internal processes and will significantly improve how airlines interact with their customers.”

“The introduction of these new standards will fundamentally change ordering and billing processes and enable airlines to offer customer-specific services through their channels in the future,” says Andreas Reimann, Head of Finance & Commercial Products & Solutions at Lufthansa Systems. “Our IATA certification and the successful pilot project show that we are ready to support our customers as regards NDC and ONE Order.”