Aircraft IT Logo

Skip Navigation LinksHome::MRO::News::Ramco reaffirms focus on Customer Centricity
November 2017 October 2017 September 2017 August 2017 July 2017 June 2017 May 2017 April 2017 March 2017 February 2017 January 2017 December 2016 November 2016 October 2016 September 2016 August 2016 July 2016 June 2016 May 2016 April 2016 March 2016 February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 October 2010 September 2010 January 2010

Ramco reaffirms focus on Customer Centricity

17/04/2013

Ramco
Connect with Aircraft IT
Sign up to the Aircraft IT twitter feed for all the aviation industry's latest IT related news
Click here to learn about free Membership to Aircraft IT



Napa Valley, USA - April 17, 2013: From best practices to hands-on experience, technology trends to operational excellence,Ramco Systems' three day user meet for its Global Aviation Customers—RUM '13 (Ramco User Meet) turned out to be a great success.

The three day user meet kick started on the 3rd of April, at The Meritage Resort, Napa Valley, California, USA. The first day took off with a grand reception dinner at the Castello Di Amorosa.

The second day witnessed Mr. P. R. Venketrama Raja, Vice Chairman & Managing Director, Ramco Systems, and Mr. Virender Aggarwal, CEO, Ramco Systems kick-starting the event by presenting the product roadmap, and the company's focus on building Mobility, Usability, Social, In-Memory and Context-aware features in the software. This was followed by Ramco customers— Columbia Helicopters, Petroleum Helicopters and Ornge sharing their experience and success stories using Ramco's solution. Ramco also unveiled WorkSpaces, a capability that left its users awe-struck and wanting to upgrade to the latest version. Ramco's focus on 'Gamification' kindled user's interest and was well received. The day ended with the formation of Customer Advisory Board (CAB), which saw representatives from Airline, Heli-operator and MRO segments engage in a panel discussion that set the charter for CAB. The first-of-its-kind Customer Advisory Board was welcomed by the users as it was seen as a step towards democratization of the product development process.

The third day was a forum for partners, OEMs and customers to share their insights on the industry and the trends they witness. Republic Airways Holdings (RAH) shared a case study on how it manages multi-company financial operations and consolidation using Ramco's solution. The event focused on combining networking with power-packed sessions that got the audience to unwind and share experience with one another.

Commenting on the meet, Mr. P. R. Venketrama Raja, Vice Chairman & Managing Director, Ramco Systems said, "It is exhilarating to meet users and understand how they have benefited from our solution. RUM '13 was a great platform for both users and us to network and have a healthy exchange of ideas and draw up the product roadmap for the year ahead."

Customer talk on Ramco and its 'RUM '13': 
"Product improvement is in everyone's best interest. This year's RUM was a win/win for both the customer and Ramco." - Bob Buchanan, Columbia Helicopters

"I'm excited to see 8 different countries represented at the Ramco User Meet. Your team is second to none in the Aviation Industry! Ramco is what it is because Ramco has built relationships with their customers and takes time to not only hear but listen to the voice of each valued customer. I truly believe Ramco is on the right path. I also believe that the key to success is communication and you guys communicate extremely well. All the best" – Raylund Romero, Purchase Manager, Petroleum Helicopters

"Ramco is on the right track for the future direction - RAH would like to be closely involved in the future direction of the product" – Matt Suckow, Republic Airways Holdings

"It was greatly satisfying to know that our customers unanimously reaffirmed that our product philosophy and roadmap are in the right direction and will support their growth plans. RUM '13 has set the stage and the right impetus for next phase of growth for Ramco Aviation", added, Mr. Virender Aggarwal, CEO, Ramco Systems.

Ramco Aviation Suite provides Aviation Maintenance & Engineering (M&E) and Maintenance Repair & Overhaul (MRO software) solutions, globally. Ramco's customers include Emirates, Air India, Pinnacle Airlines, CONAIR, PHI, Air Methods, Era Helicopters, Hevilift, Air Tahiti, Air Costa, SFS Aviation, AeroMexico Connect, Republic Airways, Chautauqua, Shuttle America, Air New Zealand's SafeAir Limited, JEJU Air Co. Ltd., Gulf Helicopters, FL Technics, Columbia Helicopters, Air Medical Group, ADAC Luftfahrt Technik, AirWorks, GoAir and Yemen Airways amongst others.

To get a complete download on the event, visit: http://www.ramco.com/newsroom/rum13-napa-valley-130404.aspx

Read a full press release here: http://www.ramco.com/newsroom/press/cpApr-172013.aspx