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Malaysia Airlines takes off with AMOS


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Malaysia Airlines takes off with AMOS
At a glance
  • Malaysia Airlines now live with AMOS
  • Further digitalization on the roadmap
  • 3rd party MRO business
Implementation project staffed with “future leaders”
Swiss-AS is extremely proud to officially communicate the successful go-live of AMOS at Malaysia Airlines. The national carrier of Malaysia signed for AMOS at the end of September 2017 and went live with AMOS in just 14 months later while now managing more than 100 end-to-end processes with AMOS.

Malaysia Airlines undertook a strategic project to transform and optimize the entire organization. The AMOS implementation was considered as one of the major milestones in this process. The industry-best practice-processes that became possible via AMOS were fully adopted to render the maintenance division future-proof. With the implementation of AMOS, team spirit was fostered beyond departmental boundaries.

In addition, the implementation project was combined with an internal people development program. All of the “business experts” (AMOS key users) were involved in this program, with the goal to develop their leadership skills and to position them as future leaders in championing AMOS competency and continuous improvement all over the organization. This was part of the overarching goal of ensuring internal capability development and retention in Malaysia Airlines.

AMOS is used by around 2,000 employees in the technical and financial division where the knowledge building process presented a challenge. This was superbly managed via use of different training methods available to the carrier. Large user groups, such as maintenance and stores’ staff, were trained by internal trainers who successfully completed the Swiss-AS Train-the-Trainer certification. More specialized trainings were directly performed by Swiss-AS to promote an in-depth knowledge transfer to the business experts.

Digital transformation on-going
The organizational transformation within the engineering and maintenance departments does not end with the go-live of AMOS. In fact, the airline is already looking to implement paperless solutions, such as Swiss-AS’ e-signature solution, to further digitalize the maintenance and engineering operations and provide a platform to connect data across the organization.

The carrier also plans to enhance the provision of maintenance services to third parties. In selecting AMOS, Malaysia Airlines has taken a forward-thinking decision since AMOS allows for an MRO to successfully handle maintenance activities for their own as well as third-party aircraft. The current focus of Malaysia Airlines lies on complying with the implemented AMOS processes to benefit from the expected gain in operational efficiencies and developing the capabilities to perform maintenance activities for third-party operators while using the features of AMOS.

“Welcoming Malaysia Airlines to the customer base is a great win for the AMOS Community and further strengthens our footprint in Asia. As a full-fledged airline, Malaysia Airlines can take full advantage of the broad functionalities of AMOS. With the implementation of AMOS the digital transformation process of the carrier’s engineering/maintenance activities has been launched,” states Ronald Schaeuffele, CEO of Swiss-AS.

Malaysia Airlines has produced two films (and one more to come soon) on the implementation of AMOS and its impact on the organization. The films can be found here:
Malaysia Airlines presents itself
“Malaysia Airlines is the national carrier of Malaysia, offering the best way to fly to, from and around Malaysia. Malaysia Airlines carries up to 40,000 guests daily on memorable journeys inspired by Malaysia’s diverse richness. Malaysia Airlines embodies the incredible diversity of Malaysia, capturing its rich traditions, cultures and cuisines via its inimitable Malaysian Hospitality across all customer touch points.  

Since September 2015, the airline has been owned and operated by Malaysia Airlines Berhad. It is part of the Malaysia Aviation Group (MAG), a global aviation organisation that comprises of different aviation business portfolios aimed at serving Malaysian air travel needs. Via our alliance with oneworld®, Malaysia Airlines offers superior connectivity with seamless journeys to 1,000 destinations across 150 plus countries, and access to over 650 airport lounges worldwide. For more information, please visit

About Swiss AviationSoftware and AMOS
AMOS is a comprehensive, fully-integrated MRO software solution being developed and distributed by Swiss AviationSoftware. Swiss-AS, a 100% subsidiary of Swiss International Air Lines, has more than 170 customers worldwide and belongs to the industry-leading MRO software providers. Our loyal customer base includes pure operators of all sizes, major low-cost, regional and flag carriers, large airline groups and MRO providers. In the Americas and in Asia, AMOS is distributed through a partnership with Lufthansa Systems. For more information, please contact us via

“With AMOS, Malaysia Airlines is looking ahead to bring airworthiness, operational and financial control to an enhanced level. The aim is to bring long-term benefit from process and organisational efficiencies. I would like to thank the team for working tirelessly to ensure the project completed quickly and seamlessly. We are confident that with AMOS’ reputed and robust system, the baseline for Malaysia Airlines’ digital roadmap for engineering and maintenance activities has been established,” said Izham Ismail, Group Chief Executive Officer of Malaysia Airlines.