Aircraft IT Logo

Skip Navigation Links
December 2018 November 2018 October 2018 September 2018 August 2018 July 2018 June 2018 May 2018 April 2018 March 2018 February 2018 January 2018 December 2017 November 2017 October 2017 September 2017 August 2017 July 2017 June 2017 May 2017 April 2017 March 2017 February 2017 January 2017 December 2016 November 2016 October 2016 September 2016 August 2016 July 2016 June 2016 May 2016 April 2016 March 2016 February 2016 January 2016 December 2015 November 2015 October 2015 September 2015 August 2015 July 2015 June 2015 May 2015 April 2015 March 2015 February 2015 January 2015 December 2014 November 2014 October 2014 September 2014 August 2014 July 2014 June 2014 May 2014 April 2014 March 2014 February 2014 January 2014 December 2013 November 2013 October 2013 September 2013 August 2013 July 2013 June 2013 May 2013 April 2013 March 2013 February 2013 January 2013 December 2012 November 2012 October 2012 September 2012 August 2012 July 2012 June 2012 May 2012 April 2012 March 2012 February 2012 January 2012 December 2011 November 2011 October 2011 September 2011 August 2011 July 2011 June 2011 May 2011 April 2011 March 2011 February 2011 January 2011 December 2010 October 2010 September 2010 January 2010

App "t/complaint": Deployment throughout the Lufthansa Technik

14/11/2017

Lufthansa Technik
Connect with Aircraft IT
Sign up to the Aircraft IT twitter feed for all the aviation industry's latest IT related news
Click here to learn about free Membership to Aircraft IT




App "t/complaint": Deployment throughout the Lufthansa Technik ...

- "t/complaint" is a 100-percent in-house development
- Significant reduction in effort required for data collection

Lufthansa Technik AG and Lufthansa Industry Solutions have developed an iOS-capable app, "t/complaint", which allows for damage and complaints to be reported more quickly and processed much more efficiently. The app is now being deployed globally, across many divisions, from all customer service teams and many specialist workshops in the Lufthansa Technik Group.

Originally, "t/complaint" was developed by a team of mechanics at Lufthansa Technik's Hamburg base to reduce the high data collection overhead for complaints in one specific division. The app allows a photo of the damage, taken using a tablet, to be automatically linked with the barcode photo of the order form and added to the report in the system. Processing this data used to take ten minutes and now takes only three.

"Continual enhancement means the app is now tailored for many divisions of Lufthansa Technik, with appropriate interfaces in place.
The usage ranges from definite damage reports and type plate clarification to work orders, supplies planning and photographic shipment checks in the logistics field," says Stefan Kaehlert, Project Team Leader for "t/complaint" at Lufthansa Technik.

"t/complaint" was developed for mobile data collection in daily operations by a team from the workshops and the IT department, and then submitted to Ideas Management. For internal employees the app is available in the AppStore for iOS-capable devices such as iPhone and iPad. It is not only easy to use; it can also be used in completely individual ways depending on the area of application and the purpose.
More than 50 departments and subsidiaries are already using this in-house product.

Individual Lufthansa Technik divisions are currently making exclusive use of personalized iOS devices. In the future, freely accessible team devices will be made available to ensure direct access to all devices. At the same time, the company-wide introduction of multi-scanners with photographic capability is being considered. 
These devices first scan the SAP report, then they take photos and transmit the data to the SAP system via WLAN (WiFi).