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Korean Air Rolls Out Enigma Solutions and Oracle Applications For Aircraft Fleet Maintenance and Engineering

28/06/2011

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BURLINGTON, Mass.—June 28, 2011—Enigma Inc., the leader in aftermarket service and support technology and a Gold level member of Oracle® PartnerNetwork (OPN), today announced that Korean Air (KAL) has gone live with its implementation of Enigma 3C® InService MRO and Job Card Generator (JCG) with Oracle Complex Maintenance, Repair and Overhaul (cMRO) and an upgrade to the Oracle E-Business Suite 12.1 to facilitate the maintenance of its entire fleet of aircraft. Korean Air is one of Asia's largest airlines, and the world’s largest commercial airline cargo carrier, with a fleet of almost 150 aircraft.

The implementation of the Oracle E-Business Suite 12.1 and Enigma in place of Airbus’s AirNav, Boeing’s PMA and multiple other legacy systems introduces a fully integrated, modern IT environment that meets the specific needs of KAL’s maintenance and engineering department and maintenance shops. At every phase of the maintenance process, both scheduled and unscheduled, the combined solution retains up-to-date aircraft configurations, provides detailed planning and scheduling capabilities, serves as the system of record for all maintenance activities and automates key processes such as job card generation, non-routine maintenance requirements and parts procurement.

Oracle cMRO delivers the functionality to manage maintenance operations, from configuration management to scheduling, inventory resource allocation and compliance. The Enigma solutions turn work orders into job cards, provide service, parts and troubleshooting information, capture operational expertise and connect back to Oracle cMRO to manage and optimize service execution. By providing engineers, planners and technicians with complete, accurate and timely information, the Enigma and Oracle solution helps reduce operating costs, accelerate repairs and improve compliance for aviation maintenance and engineering (M&E) operations.

More than 3,000 field service technicians, maintenance engineers, maintenance planners and technical writers work with the Enigma and Oracle solution as the single source for all information related to airframe, engine and component maintenance, which includes over 100 OEM maintenance manuals and parts catalogs, and all Korean Air maintenance supplements, service bulletins and schematics.

The Enigma solutions handle a mixed fleet of aircraft and engine models, including Airbus A300-600 and A330; Boeing B737-5, B747-400 and B777; Bombardier BD-700; Cessna CE525 and CE560; Gulfstream G-IV; Sikorsky S76; Pratt & Whitney PW4000 series and JT9D, GEAE GE90 and CFMI CFM56. KAL will also use the system to support the Airbus A380 this year and the Boeing B787 next year. The Enigma and Oracle system also supports service and parts documentation for components and auxiliary power unit (APU) maintenance activities.

Korean Air implemented Enigma InService MRO and Revision Manager combined with Oracle Universal Content Management (for document workflows) and XMetaL (for authoring). This included processing of OEM data, analysis/bursting, editing, reviewing, approving, distribution, and viewing by technicians. KAL has now gone live with Enigma fully-implemented with Oracle cMRO and incorporates the Enigma InService Job Card Generator module. KAL uses InService Job Card Generator to automate the production of thousands of dynamic task cards each day, which are used by technicians and inspectors to guide maintenance practices and document regulatory compliance. 

Korean Air is the first joint customer for the Oracle and Enigma relationship in aviation maintenance, repair and overhaul. Oracle served as the prime contractor for the complete MRO system being implemented at Korean Air, demonstrating the success of the Enigma-Oracle partnership. Together, Oracle and Enigma helped enable Korean Air to increase aircraft uptime and improve regulatory compliance. Enigma’s industry knowledge and technology provides robust capabilities that complement Oracle’s solutions and are significant contributors to the Korean Air implementation and solution. 
 
“Enigma has a proven track record of helping airlines and MROs to improve the efficiency of maintenance processes, and the success of the Korean Air project is another important testimony to the superiority of our software,” said Jonathan Yaron, CEO of Enigma. “As one of Asia’s largest airlines, KAL has a sophisticated maintenance operation, and we are delighted that Enigma software provides critical functionality at the heart of that operation.”